Fee for Service - Accessible Information

User testing means checking if something works well for the people who will use it.

We ask real people to try something – like easy read information, a website, form, app, or service – and tell us what they think.

This helps us:

Why is it important?

Because everyone should be able to use things easily – especially people with disability.

Example:

If we are making an easy read document, we will ask our team with lived experience to look at the document and tell us:

Speak Out employees a team of user testers with lived experience of intellectual disability, who are paid standard award wages.

Easy Read is a way of writing that helps people with intellectual disability understand information.

Easy Read uses:

Easy Read helps people understand their rights, services, and choices.

Plain English is clear and simple writing.

Plain English:

uses everyday words
avoids long or hard-to-understand words
helps more people understand important information
It does not use pictures, but it is easier to read than most documents.

Speak Out with the assistance of our user testers can translate documents to Easy Read or Plain English formats.

Easy Read animations are short videos that help explain things.

They use:

Easy Read animations help people with intellectual disability understand:

Animations are a fun and easy way to learn.

Speak Out with the assistance of our user testers, voice over artists and content creators can create animations that help explain difficult things.

A podcast is like a radio show you can listen to anytime.

You can listen to a podcast:

Podcasts can be about lots of things, like:

You can pause, rewind, or listen again whenever you like.

Speak Out has experience in creating Podcasts with people that have lived experience of intellectual disability.